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Patient Success Systems

  • Saturday, October 01, 2022
  • 8:00 AM - 5:00 PM
  • UJ PT Program, 4190 26th Ave. S., Fargo, ND
  • 38



     As our healthcare system rapidly shifts towards a value-based model of care, there is an increased demand for measurable outcomes.  New science exploring the relationship between the patient and provider creates a new opportunity for providers to improve outcomes by integrating a new set of skills.  Although patient-centered has served as a framework to discuss these concepts, recent evidence suggests that the concept must be evolved to ensure that both patients and providers remain engaged:  Relationship-Centered Care.
     The aim of this course is to integrate the new science explaining contextual factors that influence the clinical outcome in physical therapy and, from this evidence, introduce new skills to improve outcomes and provider health.  The Center of Care will be redefined with the intent of empowering providers with the science and skill necessary to meet the increasing demands of the current healthcare system.

Participants will learn how to:
* be more psychologically informed by understanding the common factors model
* integrate the new science of patient-provider relationship
* minimize provider burnout and understand its mechanisms
* motivate patients to participate in and complete their plan of care
* improve clinical outcomes and patient satisfaction through better patient engagement

Learning Experience:
     Participants will complete 8 online modules prior to the start of the course.
     Live one-day course will develop skills with interpersonal emotion regulation, motivational language, and hands-on experience with case studies. Contact hours will be a total of 16. 

     John Woolf, PT, MS, ATC, COMT, PhD (cand.) is a physical therapist, athletic trainer, and researcher.  He studied physical therapy at Northern Arizona University and soon after completed a Masters degree in biomechanics and motor control at the University of Arizona.  He was the Head Athletic trainer and Director of Sports Medicine for the University of Arizona and then entered private practice at ProActive Physical Therapy in Tucson, AZ, where he was the CEO of a 9-clinic organization.
     His content expertise is focused on the application of a biopsychosocial approach to healthcare.  With courses that integrate rehabilitation science with psychology and neuroscience, he provides healthcare providers with a deep and broad understanding of how patients and healthcare providers create a therapeutic alliance for better outcomes.
     He explores these topics with clients through a coaching and consulting company, Patient Success Systems, that provides healthcare providers and organizations with systems and specific training to improve outcomes through patient-provider relationship training, change language, and relationship-centered care.  He is currently completing a PhD in performance psychology at Grand Canyon University.
     He has lectured nationally and as clinical faculty at the University of Arizona's Surgical and Non-surgical Sports Medicine Fellowship Programs in the Department of Orthopedic Surgery and Integrative Medicine Program and served as clinical faculty in the AT Still University Orthopedic Physical Therapy Residency program.

Online Course Outline:
Module 1:  Evolution to Outcomes
* Lecture 1.1 - Healthcare Evolution
* Lecture 1.2 - Dilemmas and Solution
* Lecture 1.3 - Myth of Patient-centered Care
* Lecture 1.4 - A new Outcome Paradigm - The Destination
* Lecture 1.5 - Is this worth it?  The Role of Satisfaction
Module 2:  Psychologically Informed
* Lecture 2.1 - A "New" Science - Bridging the Gap
* Lecture 2.2 - Psychology Overview
* Lecture 2.3 - Psychology and Working Model
* Lecture 2.4 - Healing vs. Curing
Module 3 - Science and the Mind
* Lecture 3.1 - Relationship Part I
* Lecture 3.2 - The Mind-Brain:  A Working Model
* Lecture 3.3 - Memory/Trauma
Module 4 - The Social Brain
* Lecture 4.1 - Emotions and their Regulation
* Lecture 4.2 - The Social Brain
* Lecture 4.3 - Empathy/Psychological Safety
Module 5 - The Alliance
* Lecture 5.1 - The Contextual Factors of Patient Satisfaction
* Lecture 5.2 - Synchrony/Attunement
* Lecture 5.3 - Relationship Part 2
Module 6 - Skills Set 1
* Lecture 6.1 - Therapeutic Alliance
* Lecture 6.2 - The Healing Map Interview
* Lecture 6.3 - The First Encounter
Module 7 - Social Science II:  The Dyad
* Lecture 7.1 - Compassion Fatigue
* Lecture 7.2 - Burnout
* Lecture 7.3 - The Treatment Plan
Module 8 - Social Science III:  The Environment
* Lecture 8.1 - Case 1
* Lecture 8.2 - Case 2
* Lecture 8.3 - Case 3

(c) American Physical Therapy Association NORTH DAKOTA (APTAND)

1301 North Columbia Rd, Stop Box 9037 |  Grand Forks, North Dakota 58202

 (701) 777-3873  |  Contact Us at info (@) aptand (dot) com

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